Tradespeople on a job site don't want to type with one hand while holding a fish-tape. Tap the mic, describe the build, and our chat transcribes every answer. You confirm what was heard, and we return a calibrated cost range while you climb back down the ladder.
The takeoff flow is the same eight project classes. The difference is buyers can talk instead of type, and the bot reads transcribed answers back for one-tap confirmation before computing the range.
Whisper-tier model transcribes spoken answers in real time. Accent-robust, jobsite-noise-tolerant, push-to-talk fallback if the mic is flaky.
Reads transcribed values back: "I heard 4-storey, 28 units, occupied retrofit. Right?" Never auto-quotes off a mistranscribed number.
Low/mid/high based on Brad's actual past-job invoices for the matching project class. Same maths whether you typed or talked.
Opens Brad's calendar, shows real availability, books the survey. SMS confirmation fires the moment the slot is locked.
Smaller jobs can pay a refundable deposit in chat. Card, Apple Pay, Google Pay. Funds in Brad's Stripe.
Bigger jobs trigger a WhatsApp brief to Brad with project class, range, transcript, and audio attachment if needed.
Push-to-talk if you're in a quiet spot, hold-to-talk if you're not. The bot reads back every value it heard before computing anything.
Most quote bots assume the buyer is at a desk with two free hands. Half of fibre buyers aren't. They're an electrician already on a job, a contractor walking a property with the developer, a retired homeowner who can speak faster than they can thumb-type.
The voice layer is optional, not the default. Tap the mic when you want it. Type when you don't. Mid-conversation switch is fine; the bot doesn't care which channel each answer came in on.
Every transcribed message renders with a small "transcribed via voice" tag so the buyer can see what the bot heard. If a number sounds wrong, tap to correct in one second - sorry, tap to correct, and the bot relogs the value.
Already on the job, already up a ladder. The customer asks "while you're here, can you get us fibre quoted too?" Pulls up BOQ.ca on his phone, taps the mic, talks for 90 seconds, walks down with a number for the customer.
Pacing a 22,000 sqft commercial fit-out with the building owner. Can't pull out a laptop. Talks the brief into the chat as he walks: "Single tenant, first floor, 5,000 square feet. Ground floor entry, second floor mezzanine, eight drops down here, four up there."
71 years old, just moved into a new build in Quinte. Doesn't trust thumb-typing on a phone keyboard. Taps the mic, asks the chat his question in plain English. Bot transcribes accurately, asks clarifying questions in slow paced sentences.
Rural property tour. Cell signal flickering. Hold-to-talk records the answer and queues for upload when the bars reappear. Buyer carries on with the developer; the chat catches up the moment they're back near the road.
An electrician finishing a panel upgrade in Trenton has the homeowner ask him about fibre. He doesn't type. He pulls up BOQ.ca, taps the mic, and walks the bot through the answers while the homeowner makes coffee.
Single-family retrofit · Trenton · Friday 2:18pm · spoken via mic, transcribed live.
Every value below came from voice. Each one was read back to the buyer and confirmed before the range was computed.
Voice transcription is good, not perfect. "Eighteen hundred" can mishear as "eight hundred", "four weeks" as "fourteen weeks". Confirming heard values before computing protects the quote and the buyer.
For voice quotes Brad gets the transcript plus the original audio clips. He can listen to anything that sounds odd before calling the buyer back.
"New lead, single-family Quinte West, $1,150 mid-range. Aerial drop, retrofit, two ONT zones. Buyer is an electrician on-site for the homeowner Marc Tremblay. Voice transcript + 4 audio clips attached."
A 3-minute spoken conversation produced a typed transcript, a calibrated range, an emailed quote, a CRM record, and a WhatsApp brief. The electrician kept his hands on the panel.
Whisper rendered each clip in under 3 seconds with confidence scores. Confidence below 0.85 triggered a confirmation prompt.
Every numeric extracted from voice was repeated to the buyer before computing the range.
SF FTTH retrofit class, fish-through cable surcharge, four-week timeline (no rush). $850 to $1,200.
Sent to m.tremblay@gmail.com with full transcript and the audio clips embedded as listen-back links.
Three-line summary plus transcript link plus original audio clips. Brad heard the buyer himself before calling back.
Stored encrypted on Brad's S3 with retention rules. Audit-trail proof of what was said and what was computed.
Whisper transcription is bundled into the monthly retainer up to 1,000 voice-minutes per month. Beyond that, $0.06 per minute at cost. No per-conversation fees, no per-deposit cut.
$1,400 / month - sorry, monthly retainer covers hosting, voice-model usage (up to 1,000 minutes), monthly calibration review, and ongoing accuracy tuning.
$0.06 / extra minute beyond 1,000 voice-minutes per month, billed at cost.
Owned by BOQ. Hosted on BOQ.ca. Audio stored encrypted on Brad's own S3 bucket with 90-day retention. Cancel anytime.
30-day pilot. Calibrated against Brad's real numbers. Voice and typed both live from day one for residential and commercial classes.